Our mediation services
Our accredited mediators are eligible to provide the following commercial or insurance mediation services:
- Independent mediator:
If you would like to resolve dispute with another party, our accredited mediator(s) can act as independent mediator and facilitate parties to reach an acceptable settlement agreement.
- Mediation advocate:
If you are going to attend a mediation session, our accredited mediator(s) can act as mediation advocate and assist you throughout the mediation process.
Complaint Handling and Mediation
- Provide Mediation Services
- Assist complaint handling
- Prepare reply to regulators and complainants
Mediation and its advantages
- Less costly and faster process than civil litigation
- Process is informal
- Wide range of settlement options
- Confidential
- Attempt to achieve a "win-win" solution
- Not focus on disputed parties' responsibilities
Resources
- Hong Kong Mediation Ordinance (Cap. 620)
- Singapore Convention On Mediation
- United Nations Commission On International Trade Law (UNCITRAL)